case study
call centre reporting
MultiChoice is a South African company that operates DStv, a major satellite television service in Sub-Saharan Africa and GOtv, a minor service operating in over 9 countries of this area, and the Showmax streaming service.
Implementation time: 1 month
Two FTEs spent their entire days, often working long hours and overtime, extracting reports – boring, routine and mundane work, yet crucial for business SLA monitoring. fluid came to the rescue, automating the reports and freeing up valuable time.
The solution uses RPA to log into each country’s call centre system every 30 minutes to extract performance stats. The info is collated by the bot in Excel where it is graphed and summarised into a single snapshot image, which the bot sends to a WhatsApp group where the managers can monitor and action accordingly.
Due to the accuracy and reliability of the automated report, we are able to make business critical decisions on the fly.
Their team are a pleasure to work with and they are always willing to go the extra mile to support us.
220%
ROI
3600 hours
Manual work saved per year
2 FTEs
Freed up to focus on other tasks
case study
logistics
DACHSER SA has established itself as the gateway to Africa, dealing with diverse logistics needs across the various trade lanes and growing the team and the business in the face of a very challenging economic environment.
Implementation time: 4 months
Facing long hours and overtime due large workloads due to manual processing of shipment documents and monthly preparing and sending of VAT letters to clients, compounded by data capture errors resulting in fines from SARS, delays and reputation damage, Dachser enlisted fluid to build a solution to help improve efficiency and accuracy.
This solution uses RPA technology to extract data from shipping documents (Waybills, Manifests, Bills of Lading) and capture them into the Clearing System – EasyClear. The bot, affectionately named Burt, also sends monthly VAT reports and SARS letters to clients.
fluid has helped us save hundreds of hours of manual data capture every month by automating.
100%
Data capturing and entry accuracy
220%
ROI. Savings from 2 FTEs who were given other tasks to deliver
5 days p.m
Freed up by automating the VAT letters process
case study
collections call centre
Established in 1981, Hammond Pole Attorneys has been in existence for more than 40 years and has always been an itegral component of commercial activity in Gauteng.
Implementation time: 3 months
With HP staff expending huge amounts of time copying data between systems, with particular strain added over month-end, often requiring extended hours, fluid built a solution to automate and take over all this manual, mundane and repetitive work, allowing HP employees to focus on tasks that better suit their skills and expertise.
This solution uses RPA technology to log into collection systems after hours to copy comments and arrangements into third party collections systems to keep their clients informed. Case updates are never skipped – thereby improving customer service
fluid’s commitment to our partnership has been invaluable, their dedication has made fluid an inegral part of our success. They provide exceptional service and support, through quality and consistency. We would recommend their services to anyone seeking excellence in RPA solutions
118%
Increase in client system updates, saving 1.6 FTEs
38%
Increase in legal actions, with a 0% increase in staff
Increased Capacity
Ability to scale without introducing headcount
case study
shipment processing
Tarsus distribution is the longest standing IT distributor in South Africa and is responsible for supporting the shipping, logistics and distribution of leading IT brands like Dell, HP, Lenovo, and more
Implementation time: 3 months
Facing a staffing shortfall, stringent compliance and audit requirements, and a paper and time intensive shipping process, Tarsus enlisted fluid to build an automated solution to alleviate the strain, improve data accuracy and provide greater throughput and ability to scale operations.
This solution combines RPA and Intelligent Document Extraction, and involves processing of waybills and invoices, generating customs Clearing Instructions, retrieving Rate of Exchange (ROE) and Serial Number information, and updating the ERP.
Our bot, Betsy, has revolutionized our shipping department. We have limited head count and increased productivity.
100%
Data capturing and entry accuracy
3-4 Hours
Manual work saved per shipment
1200 man hours
Saved every month